My Pratt Home Tool Box
Welcome to your My Pratt Home Tool Box! Use the tabs below to access lots of useful information regarding your new home and new home purchase.
Your Sales Team: Frequently Asked Questions
We offer virtual tours which do a great job making the size very realistic as well as have model homes available to view.
If this is your primary residence, the builder will pay HST for you. Otherwise for investment, the 8% portion must be paid on closing with your lawyer. You must then fill out a rebate form in order to receive your HST portion back.
Property Tax is approximately 1% of purchase price. The City of Barrie has more information at this link: http://www.barrie.ca/Living/Housing-and-Property/Pages/Property-Taxes.aspx
Site pending, condo fees include: Water, Building Maintenance, Building Insurance, Land Care, Garbage and Snow removal, and Contributions to the reserve fund.
The homeowner is responsible to pay; Enbridge Gas (Gas), Hydro, Hot Water Tank Rental Fee (contact provider to inquire about pruchasing if interested), Content Insurance, and your choice of Rogers or Bell.
Our deposit cheques are made out to our solicitor “AIN WHITEHEAD LLP IN TRUST”. Cheques must be given at the time of sale.
If you would like to add a finished basement you must do so with your Sales Team either upon signing your Agreement of Purchase and Sale or within your 10 day conditional period. It is not possible to add a finished basement after your conditional period is over or at your Design 1-on-1 Appointment.
Napoleon Gas Furnace. We are proud to offer this because they are a local company with very high end quality.
Yes. There are more compact softeners that will fit in the utility closet.
YES, 2 pet’s are allowed.
No. Your Design Team is always seeking new trends and styles to accommodate our purchasers interest. It is best to wait to select from a fresh line up of product closer to your completion date. Your Design 1-on-1 Appointment is pre-booked by your Design Team. It is based on your home’s construction schedule and for this reason the date and time cannot be changed. We want to ensure we are meeting your home’s construction deadlines. You will receive a notification email from Setmore with the details when the time comes to select your colours. We know it’s hard to wait for this exciting milestone but we ask that you please stay tuned for the email notification. If price is a concern, be assured your Design Team is always looking for the best suppliers.
Our Design Boutique hosts “Shop Night” every Tuesday from 5-7pm to browse and imagine what your new home will look like. Find more details here: https://www.pratthomes.ca/design-boutique/ or on your My Pratt Home portal.
No. Due to Ministry of Labour governing laws regarding safety, Pratt Homes is unable to authorize access to homes under construction. Your Pratt Homes Service Team will be contacting you before closing for a Pre-Delivery Inspection walk-through. This will be the first and only opportunity to see your home in person prior to closing. Until then we will be sending you construction updates and progress photos of your home coming to life. Stay tuned to the Schedule Timeline and Messages section of your My Pratt Home portal.
We build a superior wall system with 2×6 double insulated walls. Sound attenuation mat and lightweight concrete topping to exceed building code requirements. We are constantly looking for the latest and greatest technology to exceed industry standards.
Design Market: Frequently Asked Questions
Your Design 1-on-1 Appointment is pre-booked by your Design Team. It is based on your home’s construction schedule and for this reason the date and time cannot be changed. We want to ensure we are meeting your home’s construction deadlines. You will receive a notification email from Setmore with the details when the time comes to select your colours. We know it’s hard to wait for this exciting milestone but we ask that you please stay tuned for the email notification.
Our Design Market is by appointment only, but we do have Tuesday night “Shop Nights” every week from 5-7pm. We encourage you to stop by and ask questions in person, to get your questions answered on demand. Find more details about Shop Nights here: https://www.pratthomes.ca/design-boutique/ or on your My Pratt Home portal.
All selections are final. All paperwork is submitted at the end of the week, at which time the selections are unable to be changed/added to.
We create an Options and Upgrades Agreement (an amendment to the Agreement of Purchase and Sale), which rolls into the financing of your home. If you don’t want to include upgrade costs in your mortgage and you wish to pay for your upgrades outright, you are required to pay the full amount at the end of your Design 1-on-1 Appointment. We accept cash or cheque.
Our architects have drafted optional floor plan changes for certain layouts. These must be requested at the time of signing your Agreement of Purchase and Sale. After the Builder signs the agreement, the plans are final and confirmed with no further changes permitted.
We only have one of each sample at the Design Market, but we’re happy to allow photos to remember your finishes. Keep in mind, shades may vary from photo in real life.
If you wish to do work on your home it must wait until after you close to avoid complications during appraisal for closing. We do not credit for finishes – your base price is final. For condominiums we maintain acoustic integrity and hand select finishes that will exceed sound transfer ratings. Any changes after close you must approve via your condominium corporation.
We paint our walls in a tintless matte white, with a semi-gloss white trim. The tintless means it’s a true white, white with no added colour. With our custom paint selection, you’re able to colour match any paint chip with up to 3 colour choices.
All Standard Features included in the purchase of your new home can be found in your Agreement of Purchase and Sale under the Standard Features section. Find your Agreement of Purchase and Sale in your My Pratt Home portal in the Documents section.
Our Construction Team works off specific timelines and once they have passed a certain phase, there is no longer the opportunity to make these changes.
Generally there is one ceiling fixture per area – for example, one in the foyer, kitchen, dining, living, hall etc. In the bathrooms, we use wall mounted vanity lights instead of ceiling fixtures. Technical packages and upgrade options/locations are discussed during your Design 1-on-1 Appointment.
Depending on the room layout, the Ontario Building code has specified every 8 to 10 feet. Unless you’re specifically wall mounting a particular item which requires power, the standard layout is very generous.
It is up to you if you would like to buy an appliance package through Pratt Homes or purchaser your own appliances. You can let us know of your decision at your Design 1-on-1 Appointment. If you choose to purchase your own appliances, be sure to follow our standard measurement guidelines (available in this frequently asked questions section) or measure your space upon closing.
We suggest the box for all ceiling fans due to the motion and movement, ensuring proper support. We suggest the box for chandeliers heavier than 30lbs.
No, unfortunately we are unable to provide specific measurements. To ensure the most accurate fit for your window treatments, it is best to measure your windows after they are installed. If there is enough time during your Pre-Delivery Inspection walk-through, please feel free to take measurements then or anytime after closing of course!
No, standard installation of wall tile in a kitchen is behind the control backplate of the stove and finished to the edge of the countertop at the fridge.
Your Service Team: Frequently Asked Questions
Before My Closing
Please have your appraiser call our Head Office at 705-792-3883. Our office will connect your appraiser with a member of our team to make an appointment to conduct your property appraisal.
The Government of Ontario, via the Ministry of Consumer Services, has empowered Tarion to administer and enforce the Ontario New Home Warranties Plan Act and Regulations. Tarion imparts new home warranty protection which is in turn provided by Ontario’s builders, including Pratt Homes, and lasts up to seven years. Getting to know your New Home Warranty is a good idea. Your My Pratt Home portal and the Warranty Coverage for New Homes in Ontario Information Package explains your New Home Warranty coverage.
Your Tarion Certificate of Completion and Possession (CCP) will be provided to you at your Pre-Delivery Inspection walk-through (PDI) by your Pratt Homes PDI Guide. A copy will also be available in the Documents section of your My Pratt Home portal. Once you have received your CCP, provide it to your lawyer as they will require this document to compete your closing process.
Absolutely! The Pre-Delivery Inspection (PDI) walk-through will be your opportunity as the purchaser to walk through your new home approximately 10 days before your closing date. It is one of the most exciting steps in your new home journey as it is the first occasion you have to see your beautiful home and assess its condition before your closing date. During the PDI, the home’s amenities, features and maintenance requirements are explained by your Pratt Homes PDI Guide. Together you and your PDI Guide also note any items that are missing, damaged, incomplete or not operating properly. After the PDI our Pratt Homes Construction Team ensures the final touches noted are taken care of. Not to worry! If you are unable to attend your PDI, you can send a designate on your behalf. Just fill out the Appointment of Designate for PDI form and provide it to us.
The Pre-Delivery Inspection walk-through (PDI) was your opportunity to walk through your future new home prior to your closing date. During your PDI we explained your new home’s amenities, features and maintenance requirements as well as made note of any incomplete, damaged or missing items. Our Construction Team aims to complete your PDI list items before your closing date however some items may extend past this day. Should this occur, be assured that our team will work diligently to complete your list and will be in touch with you to schedule any outstanding items. If the time comes to submit your 30 Day Warranty List and there are still PDI items outstanding, note them on your 30 Day Warranty list using your My Pratt Home portal Service section.
Your Pre-Delivery Inspection walk-through will be scheduled approximately 10 days before your date of closing. In the weeks leading up to your closing day, your Service Team will contact you with your date and time. Once received, be sure to confirm your Pre-Delivery Inspection walk-through.
If your home will be located on the ground level of the condominium building, you will not need to book the elevator as it is not required for your move in. If your home is not located on the ground level, you must contact your condominium management company, to book the elevator for moving 1-2 months before closing. Otherwise no need to touch base until your building is registered (just before the first closings in the building). Contact information is available on your My Pratt Home portal Dashboard homepage.
Homeowners must arrange their own delivery and installation of appliances after their closing date. If you have purchased the appliance package through Pratt Homes, you must contact the appliance provider approximately 3 months in advance of your date of possession to arrange for delivery and installation. Contact information is available on your My Pratt Home portal Dashboard homepage.
Yes, as the homeowner, it is your responsibility to obtain a condominium homeowner’s insurance package. Details regarding coverage can be obtained from the insurance provider and your Condominium Corporation.
After My Possession
The first step is to determine whether or not you have an emergency. See what qualifies as an emergency in the Documents section of your My Pratt Home portal.
If you have determined you HAVE an emergency situation, then refer to the Emergency Contact Information on your My Pratt Home portal Dashboard homepage or call the Pratt Homes Service Department (705-721-9912) and leave a message. The Service Department is open Monday to Friday from 8AM to 5PM. Messages will be checked at regular intervals throughout the day.
If you have determined you DO NOT have an emergency, and still require service covered under your new home warranty then please submit a service request in the Service section of your My Pratt Home portal.
Condominium If you will be away from home for an extended period of time you should let your condominium corporation know. Providing this information to your condominium corporation is in your best interest and that of your neighbours should there be an emergency to address for example. Detached Home Many people ask a family member, neighbour or friend to keep an eye on their home when they are planning an extended vacation.
My Warranty
Your New Home Statutory Warranty coverage includes:
- Protection for deposits;
- Compensation for delays in closing or occupancy;
- Protection against unauthorized substitutions;
- One and two year warranties for certain defects in work and materials;
- A seven year warranty for major structural defects; and
- Coverage for condominium common elements (common or shared area of condominium buildings).
Your warranty coverage begins on your closing date and is in effect until the end of the warranty period. If the home is sold before the expiration of the warranty, the home remains covered until the end of the warranty period. Pratt Homes takes this responsibility seriously. We encourage our purchasers and homeowners to learn about and understand what is included under their New Home Statutory Warranty coverage as well as its limitations and exclusions. Your My Pratt Home portal and the Warranty Coverage for New Homes in Ontario Information Page explains your New Home Warranty coverage. Keep in mind that statutory warranty coverage is different and separate from warranties provided by manufacturers and suppliers.
As per Tarion, the following matters are not covered by the statutory warranty: Normal Wear and Tear
- Normal shrinkage of materials that dry out after construction such as nail “pops” or minor concrete cracking
- Settling of soil around the house or along utility lines (other than subsidence beneath the footings of the home)
- Scuffs and scratches to floor or wall surfaces caused by moving, decorating or day-to-day use of the home by the homeowner
Damage Caused by Improper Maintenance
- Dampness or condensation caused by failure to maintain proper ventilation
- Damage resulting from improper maintenance
Damage Caused by a Third Party
- Damage caused by municipal services or utilities
- Damage caused by floods, “acts of God”, acts of civil or military authorities or acts of war, riot, insurrection, civil commotion or vandalism
- Damage caused by insects or rodents, unless it is the result of construction that does not meet the Ontario Building Code
Secondary Damage Caused by Defects that are Under Warranty
- Personal or property damage, such as personal injury, loss of income and other secondary loss associated with warranted defects or repairs
- However, your homeowner insurance may cover such secondary or consequential damage.
Deficiencies Caused by Homeowner Actions
- Alterations, deletions or additions to the home that were made by the homeowner
- Changes by the homeowner to the direction of the grading or the slope of the ground
- Defects in materials, design or work that was supplied or installed by the homeowner
HVAC Appliances
- The seven year Major Structural Defect warranty does not extend to appliances that form part of the heating or cooling apparatus, equipment or systems, whether for water, air or other substances, including furnaces, air conditioners, chillers and heat recovery ventilators
Specific Defects Accepted in Writing
- Ascertained defects in work or material accepted in writing by the homeowner
The Tarion New Home Warranty will not accept additional items after your original 30 Day Warranty or Year End (1 Year) List have been submitted/received.
We encourage you to build your service request list using your My Pratt Home portal Service section throughout your warranty list period and press the “submit” button just prior to your deadline.
Please keep in mind there are some items that are covered throughout your entire warranty period. For example an emergency, you can be reported at anytime and some forgotten items from your 30 Day list can be added to your Year End list.
The first step is to determine whether or not you have an emergency. See what qualifies as an emergency in the Documents section of your My Pratt Home portal.
If you have determined you HAVE an emergency situation, then refer to the Emergency Contact Information on your My Pratt Home portal Dashboard homepage or call the Pratt Homes Service Department (705-721-9912) and leave a message. The Service Department is open Monday to Friday from 8AM to 5PM. Messages will be checked at regular intervals throughout the day.
If you have determined you DO NOT have an emergency, and still require service covered under your new home warranty then please submit a service request in the Service section of your My Pratt Home portal.
Home Maintenance
Find home maintenance and troubleshooting information throughout your My Pratt Home portal. This Tool Box, your owners manuals provided to you upon closing and, the Maintenance section of your My Pratt Home portal. You will also be receiving regular communications with home maintenance tips after your closing date. These will be available to you in the Messages section of your My Pratt Home portal.
Videos
Pre-Delivery Inspection Walk-Through (PDI)
What is a Pre-Delivery Inspection?
PDI Pointers: Inspecting Windows & Doors
PDI Pointers: Inspecting Walls & Closets
PDI Pointers: Inspecting the Kitchen
PDI Pointers: Inspecting Bathrooms & Laundry
Warranty
What is a major structural defect?
Nail Pops and Your New Home Warranty
Home Maintenance Tips
Controlling Moisture During Winter
Maintaining Your New Home
Programming your Thermostat
Maintaining your Air Conditioner
Maintaining your Furnace
Shading your Home
Air Leaks
Weather Stripping (Door)
